About Us 
APS-Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us via phone or email.

Our Contact details:
AUTOPARTS STORNOWAY LTD
ISLAND ROAD, STORNOWAY, ISLE OF LEWIS.
HS1 2RD
UK
Phone: 01851 706939
Fax: 01851 705541
Email: support@aps-direct.co.uk

Intellectual Property
This site is owned and updated by APS-Direct. Unless otherwise specified, all information or materials appearing on this site, including the APS-Direct logo, text, site design, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of APS-Direct Designs. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without APS-Direct Design's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil action.

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and  you will be asked for a few details that we need to be able to complete the order.
We accept major card payments and Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling
We deliver your order right away or within 24 hours. We will normally send your order to you in 3 - 5 business days but in most occasion within 1 - 2 working days. Note: If signature required, please make sure you check that all items are present and free from any defects upon delivery and before signing for it.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union,  20% VAT is included.

Warranty
We guarantee your satisfaction. <All of our products come with manufactures guarantee.>

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Dead on Arrival (DOA) Products - Faulty within 30 days
When you receive an item that won't function, it may be that you are not sure whether the product is faulty, incompatible, or simply that you just haven't mastered how to use it yet. In these cases, the manufacturer of the product will be able to advise accordingly and may either get it configured, replace it directly, or refer you back to Autoparts with a reference.

If we sell you an item and the particular unit we deliver is faulty, you are legally entitled to a full refund or replacement but you must report it to us within 28 days of receipt. Return the item to us intact using the returns procedure with all packaging, manuals, accessories etc. Items reported faulty outside of 28 days will be subject to manufacturer's warranty arrangements which may entail a repair being performed.

In some instances, we may ask you to contact the manufacturer directly in order to confirm there is a physical fault as we have found that some faults are actually configuration or compatibility issues. This in no way affects your statutory rights and is simply something we may ask our customers to perform in order to speed up the DOA process.

After one month of ownership the legal right to a free replacement or refund ends, and instead the fault is repaired under warranty. Autoparts does not carry out repairs. In fact we send them to the manufacturer for repair.

When we accept return of an item for repair, we will confirm the fault and send the goods back to the relevant manufacturer or distributor. Due to the process and logistics involved, it may take 4-6 weeks for an item to be received by Autoparts, sent for repair, returned to Autoparts, then subsequently returned back to you.

Un-Wanted Goods
Goods are not supplied on a trial basis, please check compatibility prior to purchase. If within 7 days of purchase, but BEFORE opening the product, you decide that the product is unsuitable please contact us to arrange a returns number and we will refund the item on receipt of the goods. It is the customers responsibility to ensure that goods are returned suitably packaged, using a method whereby proof of delivery can be obtained where necessary (see above for recommendations). The original delivery charge will not be refunded against non-faulty goods returned. Returns not complying with these terms will be refused. We will not accept returns after the 7 day period.

In these cases you must return goods by your own method, e.g. Royal Mail or your own choice of carrier, please follow the steps below:
Before returning any item(s) to Autoparts Stornoway Ltd please ensure you have:

1. Enclosed all accessories unless informed otherwise.
2. Use all packaging that was originally supplied.
3. Ensure our full address is clearly displayed
4. Do NOT write directly on the box/packaging with pen/ink.
5. All returns should be enclosed in a suitable carton (not just the factory box).
6. Securely seal the packaging using similar method to the original delivery.

We very strongly advise you to use a method that has a record of you sending it and requires that we have to sign for it. Failure to follow this may result in your goods being 'lost' before they reach us. Following these steps will help ensure the products arrive back correctly and in good condition. Failure to follow this procedure may result in your return being rejected upon receipt.